LogicLoom SYSTEMS
E-Commerce // 2025-09-18

Auto-Answer 'Where Is My Order?'

A tool that connects your email to Shopify so it can answer tracking questions without you touching the keyboard.

Shopify Automation Customer Support Refunds
LIVE_MONITOR_V2
Tickets Today
142
+12%vs last week
Auto-Resolved
98
69%vs last week
Avg Speed
1m 2s
-95%vs last week
Real-Time Event Log
Outcome
12hrs/Week Saved
Inbox Zero
Daily
Response Time
2 Mins
Auto-Resolved
65%
Happiness Score
4.9/5

The Operational Shift

We removed the “Noise” so the team could focus on real problems.

The Old Way (Manual)The LogicLoom Way (Automated)
Morning Routine: 2 hours clearing spam/status checks.Morning Routine: Inbox is already empty.
The Search: Switching tabs to find tracking numbers.The Fetch: AI grabs tracking data instantly.
The Delay: Customers wait 24h for a link.The Speed: Customers get the link in 2 minutes.
The Result: Angry reviews.The Result: 5-Star Speed.

How The Logic Works

We installed an Auto-Agent that acts as a firewall for your support team.

  1. Identify: The system sees an email asking about shipping.
  2. Lookup: It grabs the customer’s email, searches Shopify, and finds the UPS tracking number.
  3. Reply: It writes a polite email: “Hi John, your package is currently in Ohio. Here is the link.”
  4. Filter: You never even see the email. It just gets handled.
policy_check.txt
// 1. IDENTIFY QUESTION
Customer asks: "Where is my package?"

// 2. LOOKUP DATA (Shopify API)
Order #9921 -> Status: "In Transit" (UPS)
Location: "Columbus, OH"

// 3. EXECUTE POLICY
IF status == "In Transit":
-> Reply with Tracking Link.
-> Archive Email.
-> DO NOT disturb staff.

Need this Logic?

We can deploy this architecture into your business in under 14 days.

Book Feasibility Audit

Up Next

Support is handled. Now let's organize your inbox.

Continue the Journey